Patient Access & Pre-Access Supervisor

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The company delivers end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the United States, keeping communities healthy by keeping hospitals healthy.

The Opportunity

This role offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and opportunities for career advancement. The starting salary is $47,400 annually, with final compensation based on experience.

Responsibilities

• Coordinate all registration duties with direct and indirect reporting employees and ensure daily completion of registration and pre‑registration tasks.
• Provide training for staff and monitor daily productivity, communicating performance metrics.
• Generate and review reports tracking department performance (e.g., point of service, wait times, overtime, productivity) on a required schedule.
• Assign and coordinate staff schedules, including rotations, time off, and call‑offs, while minimizing overtime and maximizing productivity.
• Track and monitor the upfront collection process, set goals, and deliver coaching or corrective action as needed.
• Participate in an on‑call rotation (days, nights, weekends) and provide administrative and educational guidance to staff via telephone; fill in for call‑offs or unexpected volume spikes when necessary.
• Assist in developing department processes and procedures, conduct staff training, education, and development, and perform audits to ensure acceptable performance.
• Act as a resource for staff and ancillary departments, promoting excellent customer service for internal and external customers.
• Manage assigned projects related to implementation, tracking, and process changes, reporting routinely to Patient Access Leadership.
• Participate in daily facility activities as assigned, gather statistical information, and work in designated areas as needed.
• Support staff evaluations, maintain the time/attendance system, and attend facility meetings to ensure process alignment and effective communication.
• Demonstrate advanced usage of AI and manage teams using AI to drive process and technological improvements, including exploration, experimentation, and application of AI.

Qualifications

• Required licenses/certifications: Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR).
• Education: Associate degree (2 years) or Bachelor’s degree (4 years) preferred.
• Experience: 1–3 years of relevant experience; 2–3 years of supervisory experience in healthcare or a business setting preferred.
• Skills: Ability to lead and direct others, strong analytical ability, proficiency with Microsoft Office, knowledge of registration, insurance, scheduling, verification, and hospital billing.
• Demonstrated advanced usage of AI to improve processes and manage teams.

Pay

Starting salary: $47,400 annually (final compensation based on experience and other job‑related factors).

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive health, dental, and vision benefits
• Retirement and well‑being programs
• Career advancement opportunities
• Quarterly and annual incentive programs
• Work‑life flexibility and remote‑work options
• Professional development support, including sponsorship for relevant certifications