Patient Access & Pre-Access Supervisor

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. We are searching for the next Patient Access Supervisor Champion. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training to staff.
• Monitors daily productivity and communicates to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.