Patient Access & Pre-Access Supervisor
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Must not omit details. Must include all bullet points etc.
We need to decide sections: About the role (maybe includes Ensemble description, mission, O.N.E Purpose, The Opportunity). Responsibilities (Essential Job Functions). Requirements (Required License/Certification, Job Experience, Knowledge/Skills/Abilities). Benefits (Associate Benefits, Bonus Incentives, Paid Certifications, Tuition Reimbursement, Career Advancement). Pay (starting salary). Possibly also "Qualifications" but we can combine.
We must not repeat job title as heading. So no heading for "Patient Access & Pre-Access Supervisor". Good.
We must not include Job ID/requisition numbers.
We must remove boilerplate like EEO, equal opportunity, scam warning, etc. Also remove navigation, cookie, legal. So we need to strip those paragraphs.
We need to preserve all substantive information: The description about Ensemble, O.N.E Purpose, The Opportunity bullet list, Job Summary, Essential Job Functions (list), Required License/Certification, Job Experience, Knowledge/Skills/Abilities, Benefits details, Pay.
We must not invent or summarize away detail: we must keep details like "Coordinates all registration duties with direct and indirect reporting employees." etc.
We need to format lists appropriately.
Let's extract content.
First paragraph: "Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results."
That's prose.
Then "The Opportunity: CAREER OPPORTUNITY OFFERING Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement The starting salary for this position is $47,400.00 annually, final compensation will be based on experience"
We can treat that as a paragraph.
Then "Job Summary: The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations."
Then "Essential Job Functions:" followed by many sentences separated by periods. We need to turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the essential job functions into a list. Each sentence seems a duty. We'll split by periods that end a sentence. But careful not to split abbreviations. We'll approximate.
List items:
- Coordinates all registration duties with direct and indirect reporting employees.
- Ensures registration and pre-registration duties are completed daily.
- Provides training for staff.
- Monitors daily productivity and communicates with staff.
- Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
- Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
- Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
- On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
- Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
- Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
- Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
- Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
- Assists with staff evaluations. Maintains time/attendance system.
- Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
- This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
We should keep the last sentence as a list item? It's a disclaimer; maybe we keep as paragraph after list? It's part of Essential Job Functions but it's a note. Could be a
after list.
Then "Ensemble Required License / Certification: Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR)". That's a list? Could be
- CHAM
- CRCR
.
Then "Job Experience: - 1 to 3 Years Preferred". That's a line. We'll treat as list item.
Then "Knowledge, Skills and Abilities: 2 Year/ Associate degree or 4 year/ Bachelor’s Degree 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office. Knowledge of registration, insurance, scheduling, and/or verification and hospital billing Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI."
We'll split into list items.
Then "Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company."
We need Benefits section: Associate Benefits, Our Culture, Growth, Recognition. Also Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement from The Opportunity.
We'll create Benefits section with list items.
Pay section: starting salary $47,400 annually, final compensation based on experience.
We must not include boilerplate like EEO, equal employment opportunity, etc. So we will omit those paragraphs.
Now produce HTML.
Structure:
About the Role
Ensemble description + O.N.E Purpose + The Opportunity bullet list? Actually The Opportunity includes bullet list of benefits; maybe we put that in Benefits section. But we can include The Opportunity as part of About the Role? The instruction: Prefer a few substantive sections over many thin ones. Could combine About the Role (company overview, mission, O.N.E Purpose, The Opportunity). Then Responsibilities (Essential Job Functions). Then Requirements (License/Certification, Job Experience, Knowledge/Skills/Abilities). Then Benefits (Associate Benefits, Culture, Growth, Recognition, Bonus Incentives, Paid Certifications, Tuition Reimbursement, Career Advancement). Then Pay.
We must not repeat job title as heading.
Let's craft.
About the Role paragraph: combine the initial Ensemble description, O.N.E Purpose, and The Opportunity bullet list (but we might move bullet list to Benefits). However The Opportunity includes Bonus Incentives etc. Might be better to keep in Benefits. But we can keep a short sentence about The Opportunity: "The opportunity includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement." That's substantive.
We'll keep The Opportunity as part of About the Role.
Now Responsibilities: list of essential job functions.
Requirements: list of license/certification, job experience, knowledge/skills/abilities.
Benefits: list of associate benefits, culture, growth, recognition, plus bonus incentives etc.
Pay: paragraph.
Now ensure we don't include any filler like "commensurate with experience".
for prose. We need to preserve all substantive information, not invent or summarize away detail. Must not omit details. Must include all bullet points etc. We need to decide sections: About the role (maybe includes Ensemble description, mission, O.N.E Purpose, The Opportunity). Responsibilities (Essential Job Functions). Requirements (Required License/Certification, Job Experience, Knowledge/Skills/Abilities). Benefits (Associate Benefits, Bonus Incentives, Paid Certifications, Tuition Reimbursement, Career Advancement). Pay (starting salary). Possibly also "Qualifications" but we can combine. We must not repeat job title as heading. So no heading for "Patient Access & Pre-Access Supervisor". Good. We must not include Job ID/requisition numbers. We must remove boilerplate like EEO, equal opportunity, scam warning, etc. Also remove navigation, cookie, legal. So we need to strip those paragraphs. We need to preserve all substantive information: The description about Ensemble, O.N.E Purpose, The Opportunity bullet list, Job Summary, Essential Job Functions (list), Required License/Certification, Job Experience, Knowledge/Skills/Abilities, Benefits details, Pay. We must not invent or summarize away detail: we must keep details like "Coordinates all registration duties with direct and indirect reporting employees." etc. We need to format lists appropriately. Let's extract content. First paragraph: "Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results." That's prose. Then "The Opportunity: CAREER OPPORTUNITY OFFERING Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement The starting salary for this position is $47,400.00 annually, final compensation will be based on experience" We can treat that as a paragraph. Then "Job Summary: The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations." Then "Essential Job Functions:" followed by many sentences separated by periods. We need to turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the essential job functions into a list. Each sentence seems a duty. We'll split by periods that end a sentence. But careful not to split abbreviations. We'll approximate.
List items:
- Coordinates all registration duties with direct and indirect reporting employees.
- Ensures registration and pre-registration duties are completed daily.
- Provides training for staff.
- Monitors daily productivity and communicates with staff.
- Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
- Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
- Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
- On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
- Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
- Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
- Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
- Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
- Assists with staff evaluations. Maintains time/attendance system.
- Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
- This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
We should keep the last sentence as a list item? It's a disclaimer; maybe we keep as paragraph after list? It's part of Essential Job Functions but it's a note. Could be a
after list. Then "Ensemble Required License / Certification: Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR)". That's a list? Could be
- CHAM
- CRCR . Then "Job Experience: - 1 to 3 Years Preferred". That's a line. We'll treat as list item. Then "Knowledge, Skills and Abilities: 2 Year/ Associate degree or 4 year/ Bachelor’s Degree 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office. Knowledge of registration, insurance, scheduling, and/or verification and hospital billing Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI." We'll split into list items. Then "Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company." We need Benefits section: Associate Benefits, Our Culture, Growth, Recognition. Also Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement from The Opportunity. We'll create Benefits section with list items. Pay section: starting salary $47,400 annually, final compensation based on experience. We must not include boilerplate like EEO, equal employment opportunity, etc. So we will omit those paragraphs. Now produce HTML. Structure:
About the Role
Ensemble description + O.N.E Purpose + The Opportunity bullet list? Actually The Opportunity includes bullet list of benefits; maybe we put that in Benefits section. But we can include The Opportunity as part of About the Role? The instruction: Prefer a few substantive sections over many thin ones. Could combine About the Role (company overview, mission, O.N.E Purpose, The Opportunity). Then Responsibilities (Essential Job Functions). Then Requirements (License/Certification, Job Experience, Knowledge/Skills/Abilities). Then Benefits (Associate Benefits, Culture, Growth, Recognition, Bonus Incentives, Paid Certifications, Tuition Reimbursement, Career Advancement). Then Pay. We must not repeat job title as heading. Let's craft. About the Role paragraph: combine the initial Ensemble description, O.N.E Purpose, and The Opportunity bullet list (but we might move bullet list to Benefits). However The Opportunity includes Bonus Incentives etc. Might be better to keep in Benefits. But we can keep a short sentence about The Opportunity: "The opportunity includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement." That's substantive. We'll keep The Opportunity as part of About the Role. Now Responsibilities: list of essential job functions. Requirements: list of license/certification, job experience, knowledge/skills/abilities. Benefits: list of associate benefits, culture, growth, recognition, plus bonus incentives etc. Pay: paragraph. Now ensure we don't include any filler like "commensurate with experience".