PATIENT ACCESS NAVIGATOR II

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.

Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

About the Role

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service-oriented, communicate effectively, and consistently display a professional demeanor.

This role delivers an exceptional experience to patients, customers, and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network. Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.

Responsibilities

• Serve as a single and centralized point of patient access to physician and radiology services across multiple disciplines.
• Facilitate patient access throughout Cooper’s provider network, ensuring an exceptional experience for patients, customers, and physicians.
• Support the Access Center management team with escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.

Requirements

• 1–2 years of direct experience within a Customer Service, Contact Center, or scheduling environment, preferably within a Healthcare environment.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
• High School diploma or equivalent required.

Benefits

• Comprehensive benefits program for full and part-time employees, including health, dental, vision, life, disability, and retirement.
• Attractive working conditions and opportunities for career growth through professional development.