PATIENT ACCESS NAVIGATOR I

About the role

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. They deliver an exceptional experience to patients, customers, and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Responsibilities

• Thrive in a fast‑paced environment and effectively multi‑task.
• Demonstrate technical savvy and a service‑oriented attitude.
• Communicate effectively and maintain a professional demeanor.
• Facilitate patient access to physician and radiology services across multiple specialties.
• Provide an exceptional experience for patients, customers, and physicians contacting the Access Center.

Requirements

• Minimum experience in a Customer Service, Contact Center, or scheduling environment, preferably within healthcare.
• Preferred experience or knowledge in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office settings.
• High school diploma or equivalent required.
• Must display a genuine interest in providing an excellent customer experience aligned with Cooper’s patient‑access goals.
• Excellent oral and written communication skills with ability to articulate information clearly and concisely.
• Ability to meet or exceed defined quantitative and qualitative performance metrics.
• Team player with interest in resolving customer issues and working collaboratively.
• Strong analytical and decision‑making skills; able to quickly identify best resolutions.
• Adaptable and flexible in a fast‑paced, changing environment; able to learn new things quickly.
• Excellent time management and organizational skills.
• Proficient computer user: Internet, Excel, Word, Outlook; knowledge of EPIC systems a plus.
• Ability to work varied hours/shifts as business needs change.
• Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
• Bilingual skills are a plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement plans

Schedule

Must be able to work varied hours/shifts as business needs change and evolve.