Patient Access Manager - (Exe)

About the role

The Ambulatory Admission and Financial Counselor Manager is responsible for patient scheduling, admittance processes, point-of-service collections, and financial counseling throughout the Madisonhealth Ambulatory Clinics and Surgery Center. This position will work admission shifts as necessary to provide coverage or shortages due to illness or leave of absence by admission staff.

Responsibilities

• Manages the daily operations of the patient access functions to ensure efficient patient flow, exceptional customer service, accurate patient registration, and compliance with federal, state, payer, and organizational requirements.
• Manages the Cerner Clinic (CPM) Admission and Financial counselors Super-User expert role to all the Madisonhealth ambulatory clinics.
• Aids in the onboarding of staff at all ambulatory clinics and aids in the build of 'new' Madison clinics within the Cerner software system.
• Coordinates with other clinic supervisors on new technology within Cerner CPM module and aids in training and educating staff at other Madisonhealth clinic settings.

Requirements

• Advanced computer skills, knowledgeable in Cerner, (or other electronic health record admissions/scheduling), Microsoft Windows, Word, Excel.
• Excellent customer service and communication skills, both verbal and in-person.
• Ability to lead a team, setting and achieving department goals, consistent with hospital and ambulatory leadership strategies.
• Strong understanding of patient access workflows including registration, scheduling, insurance verification, authorizations, and financial counseling.
• Demonstrated attention to detail and accuracy in patient registration and insurance verification process.
• Knowledge of insurance requirements, medical necessity, ABN processes, and patient financial responsibilities.

Qualifications

• Minimum of 3 years in hospital or physician clinic patient access, registration, scheduling, or financial counseling.
• High school diploma or equivalent.
• Associate’s Degree or Bachelor’s Degree in Healthcare Administration, Business, or related field preferred.

Skills

• Advanced computer skills, specifically in Cerner and Microsoft Office.
• Excellent customer service and communication skills.
• Leadership and team management skills.
• Understanding of patient access workflows and insurance processes.

Benefits

• Retirement - 457(b)
• Hospital Pension Plan - 401(a)
• Health Insurance
• Dental and Vision Insurance
• Flexible Spending Account
• Life Insurance
• Supplemental Plans
• 340B Pharmacy Program
• Madisonhealth Services Discount
• Paid Time Off
• Employee Assistance Program
• Personal counseling
• Life management services
• Senior care management
• Child care referral services
• Lifestyle coaching
• Health and wellness resources
• Legal & financial services
• Support tools for managers
• Onsite and virtual trainings
• Critical Incident Stress Management services

Pay

Salary range: $XX.XX - $XXXX.XX based on experience and qualifications.

Schedule

Monday-Friday 8am-5pm