Patient Access Liaison I - Full Time

Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities

• Greet patients, physicians, staff, co-workers and guests promptly and professionally. Check patients into the system and provide direction based on appointment location, financial clearance and counseling status. Acknowledge and assist patients with special needs and respect confidentiality.
• Respond to telephone calls according to established customer service standards. Provide requested information to callers. When assigned to scheduling, contribute to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
• Perform accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and ensure accuracy of patient identification.
• Accurately establish and schedule appointments for services from patients directly or physician's offices following designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
• Perform registration functions in the system and enter accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Perform insurance eligibility verification and execute payor requirements as needed, including initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
• Provide estimates for services when appropriate, communicate and actively solicit patient liability.
• Enter testing orders in the appropriate system when necessary, requiring understanding of coding, procedural protocols, and the charge description master.
• Obtain signatures for all required organization, state and federal consents and/or notifications.
• Remain compliant, current, and knowledgeable with Department Policies and Procedures.
• Fulfill all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
• Perform other duties as assigned.

Requirements

• HS Diploma with minimum of 2 years job-related experience required.
• Associate degree with 6 months job-related experience preferred.
• Minimum of 1 year job-related experience preferred.
• Basic MS Word & MS Excel.
• Customer service and organizational skills.
• National Association of Healthcare Access Management (NAHAM) certification preferred within one year of hire.

Schedule

• Full-Time: 36 hours per week
• Sunday, Monday, Tuesday, Wednesday 11:30am-9:00pm
• Includes 1 Summer and 1 Winter holiday

Pay

$18.13 - $25.00 Hourly