Patient Access Liaison 1 - Full Time

About the role

Facilitates patient flow through the system from scheduling through registration check-in, ensuring a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identifying and securing appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services when appropriate and processes patient financial liability payments.

Responsibilities

• Greet patients and/or physicians, staff, co-workers, and guests promptly and professionally.
• Check patients into the system and provide direction based on appointment location, financial clearance, and counseling status.
• Acknowledge and assist patients with special needs while respecting confidentiality.
• Respond to telephone calls according to established customer service standards, providing requested information.
• Perform accurate searches and selections of patients within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and ensure accurate patient identification.
• Accurately establish and schedule appointments for services from patients directly or physician's offices, following designated protocols of the scheduling systems and clinical EMRs. Initiate contact to patients to obtain additional information or confirm scheduled appointments.
• Perform registration functions in the system and enter accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Perform insurance eligibility verification and execute payor requirements as needed, including initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization, and scripts for service when appropriate.
• Provide estimates for services when appropriate, communicate, and actively solicit patient liability.
• Enter testing orders in the appropriate system when necessary, requiring an understanding of coding, procedural protocols, and the charge description master.
• Obtain signatures for all required organization, state, and federal consents and/or notifications.
• Ensure compliance with Department Policies and Procedures and fulfill all compliance responsibilities related to the position, including HIPAA, EMTALA, and Patient Bill of Rights.
• Perform other duties as assigned.

Requirements

• Education: HS Diploma or equivalent with minimum of 2 years job-related experience. Associate degree with 6 months job-related experience - Preferred.
• Minimum 1 year of job-related experience preferred.
• Basic MS Word & MS Excel skills.
• Customer service and organizational skills.

Qualifications

• Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Company: Danbury Hospital
Org Unit: 268
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly