Patient Access Liaison 1 - Part Time

Description

Varying shifts between 7:00am-7:00pm. Including every other weekend & holidays as needed.

Responsibilities

• Greets patients and / or physicians, staff, co-workers and guests promptly and in a professional manner.
• Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status.
• Acknowledges and assists patients with special needs and respects confidentiality.
• Responds to telephone calls according to established customer service standards. Provides requested information to callers.
• Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
• Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
• Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
• Provides estimates for services when appropriate, communicates and actively solicits patient liability.
• Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
• Obtains signatures for all required organization, state and federal consents and / or notifications.
• Remains compliant, current, and knowledgeable with Department Policies and Procedures.
• Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
• Performs other duties as assigned.

Criteria

• Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Other Information

• Education: Required HS Diploma or equivalent with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred.
• Other Information: Minimum Experience of 1 year preferred in a job-related experience.
• Basic MS Word & MS Excel.
• Customer Service and organizational skills.