Patient Access Leader | Remote

Key Responsibilities

• Evaluate automation-generated outputs across pre-registration, scheduling, insurance verification, and intake workflows, identifying errors and delivering structured, actionable feedback for training datasets
• Audit front-end revenue cycle processes end-to-end from demographic capture and point-of-service collections through to clean claim submission, flagging deficiencies and recommending corrective logic
• Review and annotate workflow documentation, registration policies, and payer-specific procedures to ensure outputs align with HIPAA, CMS, and commercial payer requirements
• Monitor and critique KPI frameworks covering registration error rates, pre-registration completion, insurance verification accuracy, and front-end denial rates
• Develop and refine SOPs, compliance guidelines, and training materials applicable to registration accuracy and point-of-service collections in inpatient and outpatient settings
• Document observations systematically and produce clear, structured feedback reports to inform model improvement cycles

Core Requirements

• Demonstrated leadership in patient access or front-end revenue cycle management, including director or manager-level accountability for registration operations
• Deep technical knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections across inpatient and outpatient environments
• Proficiency with Epic, Cerner, Meditech, or comparable EHR and patient registration platforms
• Working command of HIPAA, CMS regulations, and both commercial and government payer requirements at the point of service
• Prior exposure to LLM-based tools or structured annotation workflows in a healthcare or revenue cycle context
• Proven ability to identify workflow inconsistencies, data errors, and process gaps with a high-precision, detail-oriented approach to documentation
• Exceptional written communication skills; able to produce clear, structured analytical feedback independently in a fully remote environment

Additional Strengths

• NAHAM CHAM or CHAA credential, or equivalent patient access certification
• Prior exposure to denial prevention strategy applied at the point of registration, with measurable impact on front-end denial rates