Patient Access Intake Specialist

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. This position is at UNCH Rehab (2901 Blue Ridge Rd, Raleigh), M–F 1:00pm–5:00pm

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Schedules all new and follow-up patient appointments as required.
• Attempts to reschedule cancellations whenever possible.
• Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
• Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Maintains departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
• Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements: High School Diploma or GED
Licensure/Certification Requirements: Not specified
Knowledge/Skills/Abilities Requirements: Not specified

Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access
Triangle Region 1
Work Type: Part Time
Standard Hours Per Week: 20.00
Salary Range: $18.84 - $26.77 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.