Patient Access I Per Diem
About the role
Mass General Brigham relies on a wide range of professionals to advance its mission of providing exceptional patient care, research, teaching, and community service. This position ensures a smooth and efficient patient check‑in and discharge process by delivering excellent customer service, collecting patient information, verifying insurance coverage, explaining policies and procedures, handling patient questions, and processing payments.
Responsibilities
- Greet patients in a professional and friendly manner
- Collect and verify patient demographic and insurance information, and enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies/procedures to patients
- Process payments and provide receipts
- Obtain pre‑authorization for procedures as needed
- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Requirements
- High School Diploma or Equivalent required
- 1‑2 years of experience in admitting, scheduling, registration, or insurance verification preferred
Qualifications
- Knowledge of medical terminology and insurance verification procedures preferred
- Ability to work in a fast‑paced environment and handle multiple tasks
- Excellent communication and interpersonal skills
- Strong attention to detail and problem‑solving abilities
- Basic computer proficiency
Benefits
Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.
Pay
Pay range: $17.71 – $25.28 per hour (Grade 2).
Schedule
Per diem position with rotating shifts; scheduled weekly hours vary (as needed).