Patient Access Engagement Specialist

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits include comprehensive health benefits starting day one, student loan repayment assistance, family-focused benefits, wellness incentives, ongoing mentorship, and leadership programs for all job types. Emory Healthcare offers a supportive environment that enables career growth and personal development.

Job Requirements

• Acts as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
• Greets callers in a high-volume call center environment with exceptional customer service and a positive attitude.
• Enters all patient demographic, medical, and financial information accurately into Epic scheduling system.
• Maintains a basic understanding of insurance, pre-certification, and referrals.
• Performs scheduling functions in accordance with policies and procedures.
• Schedules, reschedules, and cancels all outpatient and procedure services including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
• Maintains a good working relationship with physician offices and fellow colleagues within the hospital.

Qualifications

• Minimum 6 months of medical office experience, scheduling environment, or call center required.
• AS/BS degree in Business Administration, Healthcare, or medical office experience, scheduling environment, or call center preferred.
• Preferred scheduling knowledge in various specialties including mammography and bone density.
• Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred.
• Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
• Strong computer, writing, and customer service skills are essential.
• Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
• May be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support operations and ensure excellent patient care.

Physical Requirements

• (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs;
• Occasional to frequent standing & walking;
• Occasional sitting;
• Close eye work (computers, typing, reading, writing);
• Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to:
• Blood-borne pathogen exposure,
• Bio-hazardous waste,
• Chemicals/gases/fumes/vapors,
• Communicable diseases,
• Electrical shock,
• Fluorescent lighting,
• Patient care/handling injuries,
• Radiation,
• Shift work,
• Travel may be required.

Additional Details

• Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
• Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org.
• Please note that one week's advance notice is preferred.