Patient Access Director- Remote

Duties And Responsibilities

• Plan, organize and direct overall operations of the Insurance Verification and Authorization Team as it relates to patient intake and pre-visit services
• Serve as the visionary for Patient Access workflow and work in conjunction with Med-Metrix leadership to set target performance levels
• Maintain an overall objective of maximization of patient satisfaction, reduction of eligibility, benefit and authorization denials and the minimization of write-offs/non-collectible adjustments
• Proactively monitor KPIs, process metrics and SLAs to ensure the department is achieving best practice performance
• Review weekly and monthly reporting, and utilize other work tools to review trends in RTE Errors, work queue volumes and denials and proactively address potential issues
• Provide concise reporting to Executive Leadership on performance benchmarks as they relate to national and client based KPI’s
• Perform management and supervisory duties related to educating and training staff, evaluating staff performance and monitoring productivity
• Interview, hire, train, evaluate, and develop subordinate staff, where applicable
• Develop and maintain quality control programs, including in-depth and individual performance reviews
• Orient new hires and provide in-services and training, continuing education, and development related to those functional areas of responsibility
• Mentor Manager, Patient Access on strategic thinking, analysis of metrics and effective client communication
• Perform a variety of tasks including development of front-end processes, training material, control reports and KPIs
• Serve as facilitator and lead on Med-Metrix front-end implementations
• Find the “best practice” solutions looking at the whole process
• Represent Med-Metrix on Client Projects and provide communication back to Med-Metrix executive leadership
• Provide professional and summarized quantitative analysis to Med-Metrix and client executives through presentation and reporting
• Provide summarized analysis to Operations Leadership and staff
• Attend external seminars/training as needed

Qualifications

• Bachelor’s Degree
• 7+ years min. experience directing and leading a physician business office/professional services CBO or hospital Patient Access department
• Experienced in and have extensive working knowledge of all systems related to the revenue cycle
• Ability to work well individually and in a team environment
• Reliable, responsible, goal oriented and flexible
• High degree of integrity including ability to successfully deal with sensitive or confidential information
• Proficient in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction