Patient Access Coordinator - Wound Care

About the role

Highpoint Health - Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

About the team

Recognized as Best Specialty Practice in Sumner County for two consecutive years, our Wound Care department takes pride in delivering quality care in a welcoming, team-oriented environment. Our team works alongside dedicated providers in a fast-paced setting where collaboration, compassion, and a positive attitude make a difference every day. We work hard, support one another, and believe there's always room for a little laughter along the way! We're looking for a dependable, organized, and customer-focused individual who thrives in a busy environment and enjoys being part of a team committed to making every patient's experience a positive one.

Responsibilities

• Greet and register patients while providing exceptional customer service and ensuring a positive patient experience.
• Schedule patient appointments and procedures, coordinating with providers and clinical staff to support efficient daily operations.
• Obtain, verify, and accurately enter patient demographic, insurance, billing, and clinical information into the registration system.
• Verify insurance eligibility and benefits, obtain necessary precertifications and prior authorizations, and ensure compliance with payer requirements.
• Calculate and communicate patient financial responsibilities, including copayments, deductibles, and estimated out-of-pocket expenses.
• Collect and process patient payments, maintain accurate daily collection records, and assist with cash deposits.
• Explain registration forms, financial documents, and other necessary paperwork to patients and caregivers, addressing questions and concerns professionally.
• Maintain accurate patient records and documentation while protecting confidential patient information.
• Answer incoming telephone calls, respond to patient