Patient Access Coordinator - Medical Receptionist

About the role

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completing scheduling and enrollment tasks both in person and over the phone, supporting emergency response and preparedness efforts, and providing exceptional customer service with empathy, professionalism, and care.

Responsibilities

• Greet and check in clients and visitors in a friendly and professional manner
• Answer phones and assist clients with scheduling appointments
• Verify insurance eligibility and collect co-payments
• Maintain accurate client records including insurance and demographic information
• Cover coordination with clinicians to support client enrollment and scheduling
• Aid clients and families with questions about services and available resources
• Manage referral lists and waitlists to help fill open appointments
• Monitor treatment room scheduling and assist with basic clinic operations
• Participate in emergency response efforts as part of the First Response Team
• Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most up-to-date information
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs
• Utilizes and schedules adjunct interpreter services
• Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets

Qualifications

• High School diploma or equivalent required
• Bachelor's degree in sociology, psychology, or related field preferred
• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Location, Schedule, & Pay

Fraser Eagan, MN
Full time, Monday through Thursday from 9:30 AM - 6:00 PM, Friday from 8:30 AM - 5:00 PM
$20.00 - $21.00 per hour depending on qualifications.

Benefits

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Why Join Fraser?

• Meaningful Impact
• Competitive Pay & Benefits
• Flexibility & Work-Life Balance
• Grow Your Career With Us
• Culture That Lives Its Values
• Inclusion
• Stability and Purpose

Diversity, Inclusion, and Belonging

Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.