Patient Access Coordinator - Medical Receptionist

About the role

As the Front Desk Client Access Coordinator, you serve as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completing scheduling and enrollment tasks both in person and over the phone, supporting emergency response and preparedness efforts, and providing exceptional customer service with empathy, professionalism, and care.

Responsibilities

• Greet and check in clients and visitors in a friendly and professional manner
• Answer phones and assist clients with scheduling appointments
• Verify insurance eligibility and collect co-payments
• Maintain accurate client records including insurance and demographic information
• Coordinate with clinicians to support client enrollment and scheduling
• Assist clients and families with questions about services and available resources
• Manage referral lists and waitlists to help fill open appointments
• Monitor treatment room scheduling and assist with basic clinic operations
• Participate in emergency response efforts as part of the First Response Team
• Provide in-person and telephone support in a timely, professional, and courteous manner to ensure the client has the best experience
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs
• Utilize and schedule adjunct interpreter services
• Proactively work referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets

Qualifications

• High School diploma or equivalent required
• BA/BS in sociology, psychology or related field preferred
• Minimum one year of related experience is preferred (intake, scheduling, health care, insurance, and customer service experience)
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling.

Schedule

Full time, Monday through Thursday from 9:30 AM - 6:00 PM, Friday from 8:30 AM - 5:00 PM

Pay

$20.00 - $21.00 per hour depending on qualifications

Benefits

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Why Join Fraser?

• Meaningful Impact: Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits: Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance: With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us: We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values: Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose: With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day.