Medical Receptionist

Job Overview

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications

• A highschool diploma or equivalent is preferred.
• Bilingual in English and Chinese is required.
• Excellent verbal, written, and interpersonal communication skills are essential.
• A strong sense of accountability is necessary.
• Dedication to patient satisfaction and safety is important.
• The ability to adapt and be flexible to work in different offices is crucial.
• The ability to work independently and in a team environment is valued.
• Strong organizational skills with the ability to manage competing priorities are beneficial.
• EMR system familiarity is preferred.

Benefits We Offer

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

About the Role

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Pay

(Salary is based on previous experience and years of service.)

Schedule

N/A

Skills

N/A

Benefits

Benefits eligibility is based on hours with Rendr.

Company Information

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.