Patient Access Coordinator I - Emergency Department - Jefferson - Full Time (Evening Shift)

About the role

Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assumes clinical and financial risk of the organization when collecting and documenting information on the patient's behalf.

Responsibilities

• Schedules, registers, and admits patients independently at bedside.
• Validates patient demographic data and insurance information through payor contacts via telephone, online resources, or electronic verification systems.
• Collects and updates necessary data to ensure timely, accurate bill submission, including workers compensation and motor vehicle claims.
• Provides or obtains signatures on regulatory paperwork as required.
• Identifies and communicates patient financial responsibilities, calculates estimates, collects liabilities, and performs daily reconciliation.
• Maintains positive patient experience by cooperating with patients, healthcare personnel, and external agencies or vendors.
• Communicates pertinent information to healthcare personnel and maintains focus on productivity standards.
• Maintains accurate registration into the electronic health record during system downtime and monitors reconciliation of every patient for accuracy.
• Acts as a central resource for registration and problem resolution during evenings, weekends, and holidays.
• Remains calm and professional when faced with stressful situations and responds to inquiries from patients, visitors, hospital personnel, and government agencies.
• Adheres to AHN organizational policies and procedures for relevant location and job scope.
• Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes.

Requirements

• High School/GED or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience operating a PC and using software applications.
• One year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.

Qualifications

• Medical terminology and insurance knowledge.