Patient Access Representative (Full-Time; Evenings) - West Jefferson Medical Center Emergency Department

About the role

As a Patient Access Representative in the Emergency Department, you’re often the first person patients and families interact with during urgent and stressful moments. You bring professionalism, empathy, and accuracy to every interaction—helping patients navigate registration, admissions, and next steps with confidence and care. Your work plays a critical role in patient safety, billing, and continuity of care, and you do it all while protecting confidentiality and keeping things moving in a fast-paced environment.

Responsibilities

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Cook up directions and guidance throughout the hospital as needed

Requirements

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Qualifications

Strong customer service skills and a calm, compassionate presence
Ability to work accurately and efficiently in high-pressure situations
Team mindset and attention to detail

Skills

Customer service skills
Empathy
Accuracy
Attention to detail
Customer service experience

Benefits

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.

Pay

Not specified

Schedule

Evenings (United States of America)

LCMC Health

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.