Patient Access Representative (Full-time; Evenings) - West Jefferson Medical Center Emergency Department

About the Role

Be the calm, capable first connection! As a Patient Access Representative in the Emergency Department, you're often the first person patients and families interact with during urgent and stressful moments. You bring professionalism, empathy, and accuracy to every interaction—helping patients navigate registration, admissions, and next steps with confidence and care. Your work plays a critical role in patient safety, billing, and continuity of care, and you do it all while protecting confidentiality and keeping things moving in a fast-paced environment.

What You'll Do

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

What You Bring

• Strong customer service skills and a calm, compassionate presence
• Ability to work accurately and efficiently in high-pressure situations
• Team mindset and attention to detail

Minimum Requirements

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Schedule

Evenings (United States of America)