Patient Access Coordinator - Emergency Dept

About the role

As a member of the Patient Access team at Lifepoint Health, you will be the first point of contact for patients in the Emergency Department. You will support patients and their families by gathering and entering demographic, billing, and clinical information, coordinating with clinical staff, and helping streamline hospital operations to improve patient satisfaction.

Responsibilities

• Greet patients promptly upon arrival using appropriate scripting and always with a smile.
• Obtain and enter all necessary demographic, billing, and clinical information in the registration system with timeliness and accuracy.
• Search the Master Patient Index (MPI) completely to ensure assignment of the correct medical record number.
• Notify medical records of any duplicate medical record numbers.
• Research the patient’s visit history to ensure compliance with Medicare’s 72‑hour rule.
• Complete the Medicare Secondary Payor Questionnaire as applicable and retain it in the appropriate system.
• Distribute and explain forms, documents, and educational handouts to patients or family members.
• Meet with the patient or caregiver before or after admission to exchange necessary information and documentation.
• Provide explanations of processes and address concerns and questions.
• Communicate with the admitting physician’s office, nursing unit staff, and other personnel regarding admission, information exchange, and placement.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and collect required payments (co‑pays, deductibles) or refer to financial counselors for follow‑up.
• Perform medical necessity checks when appropriate.
• Provide coverage to other areas of registration as needed.

Requirements

• High school diploma or equivalent.
• Completion of 3 months on‑the‑job training.

Benefits

• Multiple levels of medical, dental, and vision coverage (medical plans starting at $10 per pay period) with tailored options for part‑time and PRN employees.
• Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave, and paid time off.
• Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Ongoing learning and career advancement opportunities.

Pay

Hourly range: $15.27 – $18.86. Earn a $5,000 sign‑on bonus (conditions apply).

Schedule

Full‑time nights, 12‑hour shifts (7 p.m. – 7 a.m.).