Patient Access Coordinator - Emergency Dept
About the role
As a Patient Access Coordinator, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier. Our Patient Access team is the first point of contact for patients entering our hospital, setting the tone for a positive and supportive experience. We are committed to delivering exceptional service with compassion, accuracy, and efficiency. Our team plays a critical role in ensuring a smooth registration and intake process for every patient we serve.
Sovah Health is a regional health care delivery system with 2 hospital campuses - Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.
Responsibilities
- Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy
- Distributes forms, documents, and educational handouts to patients and/or family members
- Verifies insurance benefits and validates authorizations/pre-certifications
- Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly
Pay & schedule
- Earn a $5,000 Sign On Bonus (conditions apply)
- Schedule: Full Time Variable Shift/Rotate Weekends
- Hourly Range: $15.27-$18.86
Benefits
- Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more
- Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off
- Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match
- Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
- Ongoing learning and career advancement opportunities
Qualifications
- High school diploma or equivalent
- Previous experience in prior authorization or insurance verification is preferred
- 1-2 years of customer service and/or health care experience is preferred