Patient Access Coordinator- BRG Express Care & Occ Med- Dutchtown
Baton Rouge General Medical Center · Baton Rouge, LA · 3 days ago
HealthcareOther
JOB FUNCTIONS
- Facilitates patient safety with accurate and timely patient identification.
- Follows all policies and procedures to accurately identify the patient.
- Reviews all patient identifying data on the armband with the patient.
- Does NOT apply armbands that are not correct.
- Replaces armbands when a discrepancy had been identified and corrected.
- Does NOT apply armbands that are not correct.
- Reviews all patient identifying data on the armband with the patient.
- Follows all policies and procedures to accurately identify the patient.
- Timely, accurately and consistently completes the patient access process which may include pre-registration, registration or collections based on the patient's identified needs at the time service is rendered.
- Counsels and completes pre-registration, registration or discharge collections accurately.
- Promotes patient safety and minimizes patient delays.
- Initiates quick registration processes in the ER or, in other areas, upon request of the clinical staff, when the patient's care is deemed emergent or urgent.
- Promptly performs initial quick registrations on targeted patients and completes the access process as soon as possible.
- Follows all Emergency Medical Treatment and Labor Act (EMTALA) regulations.
- Registers patients to the correct location and bed according to information obtained from the Physician's order, which may be obtained from bed board, case manager, nursing supervisor, patient's nurse or ED charge nurse.
- Maintains compliance in completing all documents required by specific payers for each patient registration.
- Communicates with Insurance Representatives when necessary to effectively promote continuity in pre-certification/insurance verification process.
- Interrupts insurance verification data as needed and takes appropriate action related to insurance responses.
- Counsels and completes pre-registration, registration or discharge collections accurately.
- Documents on appropriate form any variation from normal process.
- Requests and collects co-payments, deposits and payments due and documents according to financial policies.
- Maintains and secures the cash drawer and monies collected at all times, as outlined in the financial policy.
- Research related accounts' outstanding debts and discusses with patient as needed.
- Disseminates all records and distributes them to appropriate departments according to standard procedures.
EXPERIENCE REQUIREMENTS
- Customer Services Experience Required.
- Must possess intermediate computer skills with experience in Windows, Excel, Word and Outlook.
- Prior experience in Insurance or Patient Registration in healthcare environment required.
- One year of higher education or certification in coding may be substituted for experience, as approved by department management.
EDUCATIONAL REQUIREMENTS
- High School Diploma or GED required; higher education preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
- Must be able to enter data using a computer with multiple applications.
- Excellent telephone and communication skills.
- Must possess basic knowledge of medical terminology.
HIPAA REQUIREMENTS
- Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patient related complaints, information related to patient location.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
- Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.