Patient Access Coordinator 1

About the role

The Patient Access Coordinator I provides front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. This role also handles payments, acts as a patient advocate and company representative, and supports office staff with flexibility and cooperation.

Responsibilities

• Greet patients at check-in and check-out, enter demographic information, and scan information into the EMR.
• Obtain patient copays and other payments to post as needed.
• Maintain efficient and accurate multi-communications in the office.
• Serve as a patient advocate and company representative.
• Remain a flexible, cooperative, and supportive member of the office staff.

Requirements

• High School Diploma or GED equivalent.
• Minimum of 2-3 years of experience in a medical or office setting.

Skills

• Medical terminology.
• EMR experience.
• Strong organizational and communication skills.
• Customer service oriented.

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment. The role involves frequent mobility and/or sitting for extended periods, with some bending, lifting, and stooping. Full range of body motion, manual and finger dexterity, and eye-hand coordination are required. Normal color perception and corrected visual activity are necessary, along with manual dexterity to operate a keyboard, calculator, and photocopier. Interaction with coworkers, management, physicians, staff, hospital personnel, and patients is common. Occasional high-stress situations may involve dealing with angry or demanding patients and/or personnel.

Schedule

This is a full-time position with an 8-hour shift, Monday through Friday. No weekends are required.