Patient Access Conversion Specialist

Job Summary

Patient Access Conversion Specialist – Full-Time | 40 Hours/Week Monday–Friday Onsite at Local medical Office- Mokena

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone
• Check-in/Greeting Patients/ Patient Scheduling
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Checks in and schedules appointments, following sleep scheduling protocol
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviews schedule
• Pre-screens patients based on departmental protocol
• Maintains schedules daily, ensuring that all open slots are filled on the same day
• Daily monitoring of patient scheduling reports
• Exam Preparation
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity.
• Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Pay

The compensation for this role includes a base pay range of $16.30 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.