Patient Access Clerk

Internal posting – various 8-hour day shifts between 6:00 AM and 6:00 PM.

About the role

The Patient Access Clerk is responsible for all clerical, communications, and data processing activities pertaining to the admitting and registering of inpatients and outpatients to the facility. This includes activities related to proper charging, billing and receiving, statistical recording, financial transactions, and records maintenance/inquiry for all patients. The role requires a positive attitude toward patients, visitors, and staff, consistent with the hospital’s mission, goals, policies, and procedures. The clerk must maintain personal growth and development to meet job requirements and assist colleagues in doing the same. Comfort with addressing conflict, dealing with strong personalities, and working in a fast-paced environment is essential.

Reports to: Patient Access Supervisor.

Responsibilities

• Perform clerical, communications, and data processing tasks for inpatient and outpatient admissions and registrations.
• Ensure accurate charging, billing, receiving, and financial transactions for all patients.
• Maintain statistical records and handle records inquiries.
• Demonstrate a positive attitude and professionalism in interactions with patients, visitors, and staff.
• Address conflict and manage strong personalities in a customer-service-oriented manner.
• Work collaboratively as a team player while also functioning independently.
• Apply critical thinking and problem-solving skills in daily tasks.
• Support personal and team development to align skills with job requirements.

Requirements

• High school diploma or equivalent.
• Clerical or secretarial experience, preferably in a hospital or health-related environment.
• Typing skills of at least 40 words per minute.
• Pleasant personality with strong interpersonal and customer service skills.
• Professional conflict management and communication abilities.
• Ability to work both independently and as part of a team.
• Strong critical thinking and problem-solving skills.

Qualifications (Preferred)

• Six months of medical clerical experience (highly preferred and prioritized in interviews).
• Knowledge of medical terminology.

Pay

Pay range: $19.68–$26.86 per hour. The listed base pay range is a good-faith representation of current potential base pay for successful applicants and may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.