Patient Access Associate/Per Diem/Main Admitting (2026-0886)

About the role

The Patient Access Associate position is responsible for scheduling services in hospital and clinic services using inbound and outbound call handling and MyChart requests. Responsibilities also include scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person in their respective departments.

Responsibilities

• Responsible for inbound and outbound scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person for services supported by their department
• Scheduling services for hospital and clinic services
• Confirms referrals received for services are complete and accurate
• Uses EPIC to gather necessary scheduling information such as patient acuity using snap board to view scheduling regimens, referral and patient work queues or ancillary orders to ensure timely throughput
• Proficient in complex scheduling; requiring coordination of multiple resources external to EPIC (ensuring pre-requisites are completed such as labs, films and medical history, appropriate clinical resources are available)
• Coordinates requests for additional information from referring offices as required for complete and accurate scheduling and reimbursement
• Confirms services provided at Valley will be covered by patient's insurance and if out of network, informs patient of benefit limitations
• Responsible for patient appointment check-in process including confirming that patient is financially cleared to be seen, patient information is up to date, directing patient to appointment, and answering questions while waiting
• Generates patient estimates and follows Point of Service (POS) Collections Guidelines to determine patient liability on or before time of service
• Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt
• Prior to services, confirms the account meets financial clearance criteria; if unable to financially clear, refers to Financial Assistance or management for assistance
• Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments
• Utilizes patient and referral work queues to ensure accounts are actively worked and documentation is complete
• Schedules per department protocols