Patient Access Associate/Main Admitting (2026-0890)

Location: VMC Main Campus, Renton, WA. Department: Admitting / Clinic Network. Shift: Days. Type: Full Time. FTE: 1.

About the role

The Patient Access Associate position is responsible for scheduling services in hospital and clinic services using inbound and outbound call handling and MyChart requests. Responsibilities also include scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person in their respective departments.

Responsibilities

• Schedule services for hospital and clinic services.
• Confirm referrals received for services are complete and accurate.
• Use EPIC to gather scheduling information such as patient acuity using snap board to view scheduling regimens, referral and patient work queues or ancillary orders to ensure timely throughput.
• Coordinate complex scheduling requiring coordination of multiple resources external to EPIC (labs, films, medical history, clinical resources).
• Coordinate requests for additional information from referring offices as required for complete and accurate scheduling and reimbursement.
• Confirm services provided at Valley will be covered by patient's insurance and inform patient of benefit limitations if out‑of‑network.
• Responsible for patient appointment check‑in process: confirm financial clearance, update patient information, direct patient to appointment, answer questions.
• Generate patient estimates and follow Point of Service (POS) Collections Guidelines to determine patient liability on or before time of service.
• Accept payment on accounts with Patient Financial Responsibility (PFR) and any outstanding balances, document in HIS and provide receipt.
• Prior to service, confirm account meets financial clearance criteria; if unable, refer to FA or management.
• Complete MyChart Scheduling process for appointment requests and direct scheduled appointments.
• Utilize patient and referral work queues to ensure accounts are actively worked and documentation is complete.
• Schedule per department protocols.
• Organize and prioritize work per department standard workflows.
• Meet defined targets for productivity and key performance indicators including POS collections and pre‑registration.
• Receive, distribute, and respond to mail for work area, including checking