Patient Access Associate Outpatient-Rehab & Imaging, Patient Access, FT, 6:45A-3:15P

• Coordinate patient flow and timely processing within the department/physician practice/hospital
• Address patient questions or concerns using established practices
• Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
• Practice the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

Qualifications

• High School, Cert, GED, Trn, Exper
• Complete and pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment
• Ability to perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate
• Excellent customer service and interpersonal communication skills

Preferred Qualifications

• Basic knowledge of medical and insurance terminology
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.)
• Accurate typing skills
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
• Bilingual English, Spanish/Creole preferred

Experience

• Minimum Required Experience: Less than 1 year

Pay

• Estimated pay range: $16.28 - $20.68 / hour depending on experience