Patient Access Associate ED IP - Per Diem

Responsibilities

• Greets patient with a positive and professional attitude and initiates registration process.
• Selects the correct patient through properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system.
• Performs follow up on assigned third party accounts for all ED and Inpatient admissions. Follow up includes but is not limited to verifying eligibility, obtaining benefits, ensuring authorization/referral requirements have been completed i.e. Drug screenings, Global International patients, attain appropriate referrals for hospital contacted facilities.
• Demonstrates flexibility and adaptability to changing work environment.
• Demonstrates willingness to meet the needs of departmental operations effectively as an individual and team member.
• Supports Customer Service and Performance Improvement goals of the Department.
• Determines and appropriately documents out of pocket responsibility for services as related to insurance contracts or Penn Medicine Princeton Health Fee Schedules (i.e. Self-Pay Fee Schedule).
• Collections Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary, refers patient to Financial Counselor and/or Medicaid Screener for assistance.
• Participates in educational sessions, seminars, annual mandatory staff meetings and Hospital sessions, utilizing the information provided to enhance patient care activities and work behaviors.
• All Patient Access Associates assigned bedside registration are required to utilize Workstation on Wheels (WOW) or a handheld device.
• Commitment to shift, arrive on time, ready to work at the start of your shift.
• If calls out, facilitates appropriate back up coverage for the ED.

Qualifications

• H.S. Diploma/GED (Required)
• Two years of medical experience
• Previous hospital or physician office registration experience preferred