Per Diem Patient Access Representative Associate

About the role

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: River Falls Area Hospital - 1629 E Division St, River Falls, WI.

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in or interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results
• Obtains signatures from patients as needed
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Uses resources, tools, and procedures to complete accounts in assigned work queues
• Assists patient in completion of request for information forms and submits to appropriate department
• May gather medical record information from all departments for collection

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work on a Per Diem basis, within 1st shift, 2nd shift, or 3rd shift
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Preferred Qualifications

• Revenue cycle experience
• General office experience
• Flexibility to occasionally work other shifts as business requires

Skills

• Quality communication skills
• Dependability

Benefits

• $750 sign-on bonus for external applicants
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.

Schedule

Ability to work on a Per Diem basis, within 1st shift, 2nd shift, or 3rd shift; ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule; flexibility to occasionally work other shifts as business requires.