Patient Access Associate 3 Bilingual English/Spanish

About the role

This is a full-time day shift position, Monday–Friday, with office hours from 8:00am to 5:00pm. The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations.

Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability using appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• Performs assigned duties related to patient admissions and scheduling for medical procedures.
• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services.
• Ensures a safe patient care environment to the fullest potential in an effort to achieve team goals.
• May perform additional duties as assigned.

Requirements

• 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
• High School diploma or equivalent.

Preferred Qualifications

• 2 years of patient registration or patient scheduling experience.
• Ability to multi-task with attention to detail.

Benefits

• Committed to Team Member Health: Medical, dental, and vision coverage, plus a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: Up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: All Inova team members, their spouses/partners, and their children receive 25 mental health coaching or therapy sessions per person, per year, at no cost.
• Work/Life Balance: Paid time off and paid parental leave.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality, and patient experience. From best-in-class facilities to professional development opportunities, we support our team members at every step. At Inova, we're constantly striving to shape a more compassionate future for healthcare.