Patient Access Associate 2 Family Medicine

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality, and patient experience. From best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to shape a more compassionate future for healthcare.

About the Role

Inova Family Medicine - South Dulles is looking for a dedicated Patient Access Associate 2 to join the team. This is a full-time position with a schedule of Monday-Friday, 8:30am-5:00pm.

Responsibilities

• Express sincere concern and empathy when dealing with customer complaints.
• Access appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
• Identify and communicate payroll authorization and referral requirements to patients.
• Explain insurance benefits and patient liability using appropriate communication methods/styles.
• Report safety hazards/violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Deliver an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognize when a problem needs to be elevated for resolution and involve others in the problem-solving process when additional input is needed.

Requirements

• High School Diploma or GED.
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or a bachelor’s degree.

Preferred Qualifications

• 2 years of customer service experience.
• 1 year of healthcare experience.

Benefits

• Committed to Team Member Health: Medical, dental, and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: Up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: All Inova team members, their spouses/partners, and their children receive 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Schedule

Full-time, Monday-Friday, 8:30am-5:00pm.