Patient Access Associate 2 Primary Care
Inova Fair Oaks Hospital · Fairfax, VA · Yesterday
HealthcareFull-time
Patient Access Associate 2
Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Requirements
- Education: High School Diploma or GED
- Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree
- Preferred Qualifications: English-Spanish Bilingual, 1 year customer service experience
Qualifications
- Adheres to Inova Health System's "Service Excellence" standards
- Admits/schedules patients
- Conducts insurance verifications
- Provides financial counseling
Skills
- Customer Service
- Insurance Verification
- Financial Counseling
Benefits
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retailer: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Pay
Full-time, Monday-Friday, 8:00 am to 5:00 pm, once per month, half-day on Saturday.
Schedule
Full-time, Monday-Friday, 8:00 am to 5:00 pm, once per month, half-day on Saturday.