Patient Access Associate 2 Concierge Medicine Reston

About the role

Inova 360 Concierge Medicine Reston is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, 7:30am-4:00pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred qualifications

• 2 years of customer service experience
• 1 year healthcare experience

Benefits

• Medical, dental and vision coverage, and a robust team member wellness program.
• Inova matches the first 5% of eligible contributions – starting on your first day.
• Offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Schedule

Full-time, Monday-Friday, 7:30am-4:00pm.