Patient Access Associate

Overview

This job is located in Mendota, IL. It is an Hourly position with 40 hours per week, Monday-Friday from 7:30a-4p.

POSITION SUMMARY

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantors, and registration precision. They must also provide clear explanations of services, financial responsibilities, and expectations to patients, families, and other external patients over the phone or in person. Deductive reasoning and logical problem-solving skills are essential for handling complex, multi-payer situations.

Qualifications

• REQUIRED QUALIFICATIONS:

  • Education: High school diploma or GED

  • Experience: One year in an office clerical setting or customer service environment

  • Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation, problem solving, conflict management, time management, good oral and written communication skills

  • Required to complete all role specific revenue cycle training and certification within 12 months

• PREFERRED QUALIFICATIONS:

  • Experience: Three years in an office clerical setting or customer service environment

  • Direct experience in a revenue cycle or medical setting

  • Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers, knowledge of medical terminology

Pay

Actual pay will be determined by experience, skills, and internal equity. The expected pay range for this position is $18.80 - $22.12/hour.