Patient Access Associate 1, OP Patient Access, $1000 Bonus, FT, Sunday-Wednesday, VARIES (Days)

About the role

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
• Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Practice the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

• Education: High School diploma, GED, certificate, training, or equivalent experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, with excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Desired: Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English/Spanish or Creole preferred.
• Minimum required experience: Less than 1 year.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.
• Sign‑on bonus: up to $1,000.
• And many more benefits reflecting Baptist Health’s commitment to caring for its people.

Pay

Estimated pay range for this position is $16.61 - $21.09 per hour, depending on experience.