Patient Financial Associate 1, Patient Access, $1000 Bonus, FT, 11A -11:30P

About the role

Applies only to Emergency Department and BOS Digital Registration.

Responsibilities

• Completes varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput.
• Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers.
• Works as needed on weekends, holidays, and during disastrous events.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience.
• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• Demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Ability to multitask and have an agile mindset.

Qualifications

• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Skills

• Basic mathematical calculations.
• Microsoft Office products.
• EMR applications.
• Medical terminology.
• Healthcare regulatory guidelines.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

And so much more. Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.