Patient Access Assistant

About the role

The Patient Access Assistant is the first point of contact for all patients and outside entities. They are the initial face and voice of THRIVE and set the tone for every encounter.

Responsibilities

• Checking patients in/out, verifying insurance, collecting payments, scheduling, answering phones, and monitoring incoming patients for health screenings as needed.
• Answering phone calls and redirecting the call to the appropriate staff member as necessary.
• Directly and actively engage, coach, motivate and support individuals via initial phone contact or through open access process to improve retention and increase potential to be successful.
• Establish and maintain a professional relationship with individuals seeking services at the agency or current patients receiving agency services in order to facilitate engagement in treatment and improve retention.
• Absorb and monitor the lobby, check in patients, monitor the lobby, and call patients back to meet with staff.
• Schedule appointments for all programs within the outpatient clinic.
• Provide general support and information to visitors.
• Accurately set up and maintain the clinical record to initiate services including demographics, insurance, billing, and basic health information. Complete routine verification of demographics and updates chart accordingly.
• Exercise problem-solving and best practices within provider schedules.
• Maintain clinical documentation upholding all 42 CFR/HIPAA regulations and confidentiality protocols to record each interaction with every patient served.
• Attend staff meetings, in-service and conference/trainings as assigned.
• Convey information inter/intra agency; communicate with team regarding changes and conflicts.
• Work with supervisor to participate in cross training with other staff.
• Perform other duties as assigned or that may develop.

Qualifications

• High school diploma or GED required.
• One (1) year of medical office experience and/or one (1) year of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness preferred.
• Must maintain valid driver’s license and acceptable driving record.

Skills

• Positive and respectful attitude.
• Sharp focus.
• Extremely organized.
• Problem-solving skills.
• Best practices within provider schedules.
• Confidentiality protocols.

Benefits

N/A

Pay

$16/hr

Schedule

Full-Time: Monday and Wednesday- Friday 8am-5pm, Tuesday 10am-7pm, one Saturday Shift per month 6:30am-1:30pm