Patient Access Assistant

Responsibilities

• Maintains surgical/diagnostic imaging schedules to verify pre-authorization is in place and correct.
• Tracks incoming pre-authorizations using Electronic Medical Record system.
• Reviews referrals within Electronic Medical Record for accurate CPT codes.
• Works directly with physician offices to ensure authorization for diagnostic testing procedure/surgery is in place.
• Provides education and training to physician offices on authorization related issues.
• Provides excellent customer service to patients on the phone and face to face.
• Manages difficult situations that arise with authorization process.
• Captures investigation into denials on a weekly basis and completes retro-authorization or appeal process.
• Responsible for ensuring appeals are submitted in a timely manner via mail, fax, telephone, or electronically.

Requirements

• High school diploma or GED.
• One year medical office experience in a Medical Center or similar setting preferred.
• Typing skills and basic computer knowledge needed to enter patient information.
• Ability to work independently, demonstrating problem solving and organizational skills, time management skills and initiative.
• Maintains confidentiality with all patient information and data obtained.
• Attends appropriate meetings.
• Ability to multi-task and work under pressure of deadlines, changes in schedules, and office routines.
• Ability to operate all office equipment including: computer, printer, photocopier, facsimile machine, multi-line telephone, and calculator.
• Ability to work where employee may be exposed to communicable diseases.
• Phone, listening, and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Windows PC and Internet Experience Is Required.

Qualifications

• Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.

Skills

• Excellent customer service skills.
• Problem-solving and organizational skills.
• Time management skills.
• Initiative.
• Confidentiality.
• Computer skills (MS Office applications).
• Ability to work independently.
• Ability to work under pressure.
• Ability to multi-task.
• Ability to operate office equipment.
• Ability to work with communicable diseases.
• Phone, listening, and interpersonal skills.
• Windows PC and Internet Experience.

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)