Patient Access Advocate, PRN Days

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

About the role

PRN (as-needed) position with flexible scheduling around your availability, outside of mandatory orientation and on-site training dates. Minimum requirement: 2 shifts per month; maximum: up to 3 shifts per week when there is a need. Hours: 9 AM – 5 PM.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner in-person and over the phone.
• Check patients in and out.
• Verify benefits and collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Screen phone calls and direct them to the appropriate individual; take and relay messages.
• Provide callers with company address, directions, fax numbers, website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain cleanliness of the front desk, waiting room, and children’s play area, including housekeeping duties such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer-focused, reassuring environment that encourages return visits.
• Follow all HIPAA policies and procedures and all company policies.

Requirements

• High school diploma or GED.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions and deal with problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiarity with health insurance and insurance verification.
• Proficiency with general office equipment (telephones, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask, prioritize demands, and perform multiple tasks simultaneously.
• Exceptional communication and customer service skills.
• Solid work history.

Skills

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Patient/Client Focus
• Technical Capacity

Work Environment

• Healthcare setting with potential exposure to contagious illnesses or diseases.
• Moderate noise exposure.
• Routine use of standard office equipment (telephones, laptop computers, smartphones, photocopiers, calculators, filing cabinets).
• Physical demands include standing, walking, use of hands, reaching, sitting, talking, listening, and lifting up to 10 pounds.
• No special vision requirements.
• May be scheduled based on operational need (rotating shifts, standby, on-call).