Patient Access Advocate, PRN Days
Intuitive Health · Jacksonville, FL · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? Actually we need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use for each heading. Only include sections when posting has real, specific content. No Pay/Schedule/Benefits unless stated. The posting includes Company Description, Job Description with JOB SUMMARY, Position Responsibilities, Competencies, Qualifications (Minimum Qualifications), Travel, Other Duties, Physical Demands, Work Environment, Strongly Preferred Qualifications, Additional Information (AAP/EEO). We need to map to sections: About the role (maybe job summary), Responsibilities (position responsibilities), Requirements (maybe minimum qualifications?), Qualifications (maybe strongly preferred?), Skills (competencies), Benefits (none), Pay (none), Schedule (none). Also we might include "Travel" maybe not a standard heading; but we can include under Responsibilities? Not needed. We need to preserve all substantive info. Remove boilerplate like EEO statement, etc. Also remove navigation, cookie, legal, duplicated lines. So we will output:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So About the role likely includes job summary and maybe company description. But they said do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings. So we can include company description in About the role paragraph.
Thus About the role: combine company description and job summary.
Let's craft:
About the role paragraph: "Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow."
Now Responsibilities: list each bullet from Position Responsibilities.
Let's list them:
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
- Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
- Assist with supply management, including ordering and stocking as needed.
- Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
- Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
- Adhere to all company policies, safety regulations, and administrative procedures.
- Perform other duties within scope as assigned.
Now Requirements: Minimum Qualifications + Travel + Physical Demands + Work Environment.
Minimum Qualifications:
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Travel:
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
- Incumbent will be required to work at any facility and be responsible for own transportation.
Physical Demands:
- Regularly required to sit, stand, walk, talk, and listen.
- Use of hands for typing, filing, and handling office equipment.
- Occasionally lift or move objects up to 25 pounds.
- Ability to concentrate and handle multiple requests simultaneously.
Work Environment:
- Healthcare setting with routine contact with patients who may have contagious illnesses.
- Moderate noise from phones, printers, and office activity.
- Standard office equipment used regularly.
- May require working evenings, weekends, or rotating shifts depending on facility needs.
We can combine into a
for each heading. Only include sections when posting has real, specific content. No Pay/Schedule/Benefits unless stated. The posting includes Company Description, Job Description with JOB SUMMARY, Position Responsibilities, Competencies, Qualifications (Minimum Qualifications), Travel, Other Duties, Physical Demands, Work Environment, Strongly Preferred Qualifications, Additional Information (AAP/EEO). We need to map to sections: About the role (maybe job summary), Responsibilities (position responsibilities), Requirements (maybe minimum qualifications?), Qualifications (maybe strongly preferred?), Skills (competencies), Benefits (none), Pay (none), Schedule (none). Also we might include "Travel" maybe not a standard heading; but we can include under Responsibilities? Not needed. We need to preserve all substantive info. Remove boilerplate like EEO statement, etc. Also remove navigation, cookie, legal, duplicated lines. So we will output:
About the role
... job summary ...
Responsibilities
- ... each responsibility ...
Requirements
... Minimum Qualifications ...
Qualifications
... Strongly Preferred Qualifications ...
Skills
- ... Competencies ...
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So About the role likely includes job summary and maybe company description. But they said do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings. So we can include company description in About the role paragraph.
Thus About the role: combine company description and job summary.
Let's craft:
About the role paragraph: "Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow."
Now Responsibilities: list each bullet from Position Responsibilities.
Let's list them:
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
- Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
- Assist with supply management, including ordering and stocking as needed.
- Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
- Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
- Adhere to all company policies, safety regulations, and administrative procedures.
- Perform other duties within scope as assigned.
Now Requirements: Minimum Qualifications + Travel + Physical Demands + Work Environment.
Minimum Qualifications:
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Travel:
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
- Incumbent will be required to work at any facility and be responsible for own transportation.
Physical Demands:
- Regularly required to sit, stand, walk, talk, and listen.
- Use of hands for typing, filing, and handling office equipment.
- Occasionally lift or move objects up to 25 pounds.
- Ability to concentrate and handle multiple requests simultaneously.
Work Environment:
- Healthcare setting with routine contact with patients who may have contagious illnesses.
- Moderate noise from phones, printers, and office activity.
- Standard office equipment used regularly.
- May require working evenings, weekends, or rotating shifts depending on facility needs.
We can combine into a list under Requirements.
Now Qualifications: Strongly Preferred Qualifications:
- High school diploma or GED.
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Now Skills: Competencies:
- Customer service focus and strong communication skills.
- Professionalism, tact, and teamwork.
- Flexibility and ability to manage multiple tasks.
- Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems).
- Organization and time management.
We should not include Benefits, Pay, Schedule.
Now ensure we don't include any boilerplate like "Other Duties", "Additional Information", EEO statement.
Now output HTML fragment: only the HTML, no markdown.
Let's construct:
About the role
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
Responsibilities
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
- Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
- Assist with supply management, including ordering and stocking as needed.
- Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
- Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
- Adhere to all company policies, safety regulations, and administrative procedures.
- Perform other duties within scope as assigned.
Requirements
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
- Incumbent will be required to work at any facility and be responsible for own transportation.
- Regularly required to sit, stand, walk, talk, and listen.
- Use of hands for typing, filing, and handling office equipment.
- Occasionally lift or move objects up to 25 pounds.
- Ability to concentrate and handle multiple requests simultaneously.
- Healthcare setting with routine contact with patients who may have contagious illnesses.
- Moderate noise from phones, printers, and office activity.
- Standard office equipment used regularly.
- May require working evenings, weekends, or rotating shifts depending on facility needs.
Qualifications
- High school diploma or GED.
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Skills
- Customer service focus and strong communication skills.
- Professionalism, tact, and teamwork.
About the role
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.
Responsibilities
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
- Provide general information such as directions, office hours, and policies.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform clerical tasks including copying, scanning, faxing, and filing.
- Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
- Assist with supply management, including ordering and stocking as needed.
- Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
- Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
- Adhere to all company policies, safety regulations, and administrative procedures.
- Perform other duties within scope as assigned.
Requirements
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
- Incumbent will be required to work at any facility and be responsible for own transportation.
- Regularly required to sit, stand, walk, talk, and listen.
- Use of hands for typing, filing, and handling office equipment.
- Occasionally lift or move objects up to 25 pounds.
- Ability to concentrate and handle multiple requests simultaneously.
- Healthcare setting with routine contact with patients who may have contagious illnesses.
- Moderate noise from phones, printers, and office activity.
- Standard office equipment used regularly.
- May require working evenings, weekends, or rotating shifts depending on facility needs.
Qualifications
- High school diploma or GED.
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Skills
- Customer service focus and strong communication skills.
- Professionalism, tact, and teamwork.
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