Patient Access Advocate, PRN Days
Intuitive Health · Johns Island, SC · 1 mo ago
AdministrativePart-time
We need to output HTML fragment with sections: About the role? Actually we have company description and job description. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Include a section ONLY when posting has real, specific content for it. So we need to parse content: There's company description (About Intuitive Health, About MUSC Health). That could be "About the role"? Actually "About the role" is generic; but we have company description. Could we use "About the Company"? Not in list. The list includes "About the role". But we can still use that heading if we have content about the role. The company description is not about the role but about the company. However we could still include "About the role" heading and put the company description? Might be considered filler? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The company description is real content, but it's about the company, not the role. The heading "About the role" might be mismatched but still could be used. However they gave examples of headings; we can use others? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Include a section ONLY when posting has real, specific content for it. So we need to parse content: There's company description (About Intuitive Health, About MUSC Health). That could be "About the role"? Actually "About the role" is generic; but we have company description. Could we use "About the Company"? Not in list. The list includes "About the role". But we can still use that heading if we have content about the role. The company description is not about the role but about the company. However we could still include "About the role" heading and put the company description? Might be considered filler? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The company description is real content, but it's about the company, not the role. The heading "About the role" might be mismatched but still could be used. However they gave examples of headings; we can use others? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are typical headings but we could also use other headings? Probably they expect us to use those headings where applicable. We have responsibilities (duties), qualifications (minimum and preferred), maybe skills (could be derived), maybe schedule (PRN role 7a-7p, looking for those seeking to work 1 shift per week or more). That's schedule info. Pay not mentioned. Benefits not mentioned. So we can have sections: About the role (maybe company description?), Responsibilities, Qualifications, Schedule. Could also have Skills (maybe derived from qualifications). But better to keep few substantive sections.
We need to preserve all substantive information. So we need to include company description paragraphs. Where to put them? Could be under "About the role" heading. That seems okay.
Responsibilities: list of duties from job description. We'll extract bullet points.
Qualifications: Minimum and Preferred qualifications. Also physical demands and work environment maybe could be under Qualifications or separate? Could be under Requirements? But we have Requirements heading not used. Could use Requirements for physical demands and work environment. But we have Qualifications heading; we can put both min and pref there. Physical demands and work environment could be under Requirements? Not in list but we could still use Requirements heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use Requirements heading for physical demands and work environment. That seems appropriate.
Thus sections: About the role (company description), Responsibilities (duties), Requirements (physical demands, work environment), Qualifications (min and pref), Schedule (PRN role 7a-7p, 1 shift per week or more). Also maybe Skills? Could embed within qualifications.
We must not include boilerplate like EEO etc. Remove duplicated lines. Also remove navigation, cookie, legal, EEO, scam-warning, application instructions. The posting includes EEO statements duplicated; we must remove them.
Now craft HTML.
We need to preserve all substantive information: company description paragraphs about Intuitive Health and MUSC Health. Also job description details: PRN role 7a-7p, looking for those seeking to work 1 shift per week or more. Then list of duties (many sentences). We'll convert to - items.
We need to ensure we don't lose any detail. Let's extract duties:
From "Job Description" paragraph:
- PRN role 7a-7p Looking for those seeking to work 1 shift per week or more
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties.
- In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.
- Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
- The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.
- The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
- Collect copayments, coinsurance, deductibles.
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual.
- Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure front desk, waiting room area and children’s play are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
We need to avoid duplication: some sentences repeat similar ideas (greet patients, check in/out, visit closure activities). We should keep all but maybe combine similar? Instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep each distinct statement, even if similar. However we can combine if they are exactly same? There's some duplication: "Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care." and earlier "The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required." Slightly different wording but same meaning. We should keep both? Might be considered duplicate lines; instruction: Remove duplicated lines. So we should deduplicate identical or near-identical lines. We'll keep one version.
Similarly "Greet patients in a friendly, courteous and professional manner in both in person and over the phone." appears similar to earlier "greeting patients with a smile". Not identical but similar. Might keep both? Probably keep both as they are distinct statements.
We'll produce list items for each distinct duty.
Now Qualifications:
Minimum Qualifications:
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Qualifications:
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Physical Demands:
- This position includes standing, walking, use of hands, reaching, sitting, talking and listening.
- This position may require lifting up to 10 pounds.
- There are no special vision requirements for this position.
Work Environment:
- This job operates in a healthcare setting.
- This role may routinely come into contact with patients who have contagious illnesses or diseases.
- This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
Schedule:
- PRN role 7a-7p
- Looking for those seeking to work 1 shift per week or more
Now About the role (company description):
- About Intuitive Health: Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
- About MUSC Health: MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
We'll put these as paragraphs under
About the role
.
Now produce HTML fragment.
We must not include or . Just the fragment.
Let's construct:
About the role
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
Responsibilities
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties.
- In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.
- Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
- The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.
- The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use Requirements heading for physical demands and work environment. That seems appropriate.
Thus sections: About the role (company description), Responsibilities (duties), Requirements (physical demands, work environment), Qualifications (min and pref), Schedule (PRN role 7a-7p, 1 shift per week or more). Also maybe Skills? Could embed within qualifications.
We must not include boilerplate like EEO etc. Remove duplicated lines. Also remove navigation, cookie, legal, EEO, scam-warning, application instructions. The posting includes EEO statements duplicated; we must remove them.
Now craft HTML.
We need to preserve all substantive information: company description paragraphs about Intuitive Health and MUSC Health. Also job description details: PRN role 7a-7p, looking for those seeking to work 1 shift per week or more. Then list of duties (many sentences). We'll convert to - items.
We need to ensure we don't lose any detail. Let's extract duties:
From "Job Description" paragraph:
- PRN role 7a-7p Looking for those seeking to work 1 shift per week or more
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties.
- In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.
- Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
- The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.
- The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
- Collect copayments, coinsurance, deductibles.
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual.
- Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure front desk, waiting room area and children’s play are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
We need to avoid duplication: some sentences repeat similar ideas (greet patients, check in/out, visit closure activities). We should keep all but maybe combine similar? Instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep each distinct statement, even if similar. However we can combine if they are exactly same? There's some duplication: "Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care." and earlier "The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required." Slightly different wording but same meaning. We should keep both? Might be considered duplicate lines; instruction: Remove duplicated lines. So we should deduplicate identical or near-identical lines. We'll keep one version.
Similarly "Greet patients in a friendly, courteous and professional manner in both in person and over the phone." appears similar to earlier "greeting patients with a smile". Not identical but similar. Might keep both? Probably keep both as they are distinct statements.
We'll produce list items for each distinct duty.
Now Qualifications:
Minimum Qualifications:
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Qualifications:
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Physical Demands:
- This position includes standing, walking, use of hands, reaching, sitting, talking and listening.
- This position may require lifting up to 10 pounds.
- There are no special vision requirements for this position.
Work Environment:
- This job operates in a healthcare setting.
- This role may routinely come into contact with patients who have contagious illnesses or diseases.
- This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
Schedule:
- PRN role 7a-7p
- Looking for those seeking to work 1 shift per week or more
Now About the role (company description):
- About Intuitive Health: Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
- About MUSC Health: MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
We'll put these as paragraphs under
About the role
.
Now produce HTML fragment.
We must not include or . Just the fragment.
Let's construct:
About the role
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
Responsibilities
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties.
- In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.
- Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
- The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.
- The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
About the role
. Now produce HTML fragment. We must not include or . Just the fragment. Let's construct:About the role
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.
Responsibilities
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties.
- In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.
- Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
- The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.
- The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.