Patient Access Advocate, PRN Day Shift, 9mile

About the Role

PRN day shifts 7a-7p. Work around your availability (looking for those seeking a minimum of 1 shift per week). The ideal candidate would have some experience with patient registration and insurance verification within a healthcare facility.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner both in-person and over the phone
• Check patients in and out
• Perform registration functions including updating demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system
• Confirm account being registered has accurate information to ensure clean billing
• Perform visit closure activities including collecting payment and any needed follow-up activities
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly
• Collect copayments, coinsurance, and deductibles
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents
• Create and maintain patient files
• Answer and screen phone calls and direct to the appropriate individual; take and direct messages as necessary
• Provide callers with information such as company address, directions, fax numbers, website, and other related information
• Confirm all paperwork is filled out correctly
• Maintain cleanliness of front desk, waiting room area, children's play area, and work environment, including duties such as emptying trash, vacuuming, mopping floors, and cleaning counters
• Encourage a work environment that is friendly and respectful
• Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return
• Follow all HIPAA policies and procedures
• Follow all company policies
• Attend staff meetings and huddles as required

Qualifications

• High school diploma or GED
• Minimum typing speed of 50wpm
• Minimum of 6 months of work experience in a healthcare setting OR one year of customer service background
• Exceptional communication skills and customer service
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook)
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information to patients and other employees
• Basic math skills including ability to add, subtract, multiply, and divide
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems in standardized situations
• Ability to work independently, self-directed, and work with individuals of diverse backgrounds
• Analytical and problem-solving skills
• Ability to manage conflict and appropriately request supervisor help when needed
• Daily focus on attaining productivity standards
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively
• Solid work history

Preferred Qualifications

• Basic understanding of insurance
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS)
• Minimum of 1 year of experience in a medical office setting
• Familiarity with health insurance and insurance verification
• Knowledge and skills regarding all general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax

Schedule

PRN day shifts 7a-7p. Minimum of 1 shift per week. Non-exempt; scheduled based on operational need.