Patient Access Advocate, Part-time Evening

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Deaconess Health System, Intuitive Health brings its innovative care model to communities known for clinical excellence. Deaconess, founded in 1892, is the premier provider of healthcare services to over 1.5 million people across southwestern Indiana, western Kentucky, and southeastern Illinois. Team members are employed by Intuitive Health and work closely alongside partners to deliver a seamless, patient-centered experience.

Trusted emergency and urgent care, all in one place, coming to Evansville Fall 2026!

About the Role

The Patient Access Advocate is responsible for greeting patients with a smile, answering phones, entering information into electronic health records, and performing general clerical duties. This role requires maintaining a pleasant, professional demeanor to ensure patients always feel welcome. Multitasking is essential.

Responsibilities

• Perform registration functions, including updating demographics, verifying insurance, collecting point-of-service payments, and documenting registration information in an electronic system.
• Confirm account accuracy to ensure clean billing.
• Perform visit closure activities, including collecting payments and any necessary follow-up.
• Provide the highest level of customer service to patients and families during registration and wayfinding.
• Greet patients in a friendly, courteous, and professional manner, both in person and over the phone.
• Check patients in and out.
• Verify insurance eligibility and benefits using online systems or by contacting payers directly.
• Collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing, and maintaining patient files.
• Answer and screen phone calls, directing them to the appropriate individual or providing requested information (e.g., directions, fax numbers, website details).
• Ensure all paperwork is filled out correctly.
• Maintain a clean and presentable front desk, waiting room, and children’s play area, including housekeeping duties like emptying trash, vacuuming, and mopping.
• Encourage a friendly and respectful work environment.
• Follow all HIPAA policies and procedures, as well as company policies.

Requirements

• Minimum typing speed of 50 words per minute.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or 1 year of customer service experience.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (e.g., DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills, including conflict management and knowing when to seek supervisor assistance.
• Daily focus on meeting productivity standards.
• Attendance at staff meetings and huddles as required.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask and prioritize demands effectively.
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.

Schedule

Non-exempt. Incumbent will be scheduled based on operational need.