Patient Access Advocate, Part time Nights

About the role

The Patient Access Advocate is responsible for various clerical and registration duties in a healthcare setting.

Responsibilities

• Greet patients with a smile and answer the phone
• Enter information into the electronic health record and database
• Update demographics and verify insurance
• Collect payments and document registration information
• Confirm account accuracy to ensure clean billing
• Perform visit closure activities including collecting payment and follow-up activities
• Provide wayfinding to patients and visitors
• Manage patient files and perform clerical duties such as copying, scanning, and faxing
• Answer and screen phone calls, take messages, and provide information to patients and visitors
• Ensure the front desk, waiting room, and children’s play area are clean and presentable
• Work independently and prioritize multiple demands effectively
• Follow HIPAA policies and procedures and adhere to company policies

Qualifications

• Minimum typing speed of 50 wpm
• Flexibility and effective communication skills
• Collaboration and patient/client focus
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or GED
• At least 6 months of work experience in healthcare setting or one year in customer service
• Basic understanding of insurance and medical terminology and billing codes
• Exceptional communication skills and customer service
• Basic math skills and ability to apply common sense to carry out detailed written or oral instructions
• Ability to manage conflict and request help from a supervisor when needed
• Daily focus on productivity standards
• Attend staff meetings and huddles as required
• Computer literacy (Word, Excel, Outlook)
• Standing, walking, use of hands, reaching, sitting, talking, and listening
• Lifting up to 10 pounds
• No special vision requirements
• Work independently and self-direct
• Must be familiar with health insurance and insurance verification
• Must have solid work history

Benefits

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position. This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets and has moderate noise exposure.

Pay

Details about pay are not specified in the job posting.

Schedule

The Patient Access Advocate works part-time nights, two 12-hour shifts per week, to include weekend rotations from 7PM to 7AM.