Patient Access Advocate, Part-time Nights

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems like Baptist Health, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside partners to deliver a seamless, patient-centered experience.

Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves, consisting of 10 hospitals, employed and independent physicians, and over 470 points of care, including outpatient facilities, physician practices, urgent care clinics, and more.

Schedule

Part-time nights, 7:00 PM – 7:00 AM, 2 shifts per week including weekend rotation.

Responsibilities

• Greet patients with a smile, answer phones, and perform general clerical duties while maintaining a pleasant, professional demeanor.
• Perform registration functions, including updating demographics, verifying insurance, collecting point-of-service payments, and documenting registration information in an electronic system.
• Confirm accounts have accurate information to ensure clean billing.
• Perform visit closure activities, including collecting payments and any necessary follow-up.
• Provide high-level customer service to patients and families during registration and wayfinding.
• Check patients in and out, verify insurance eligibility and benefits using online systems or direct contact with payers.
• Collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing, and maintaining patient files.
• Answer and screen phone calls, direct messages, and provide callers with company information (e.g., address, directions, fax numbers, website).
• Ensure all paperwork is filled out correctly and maintain a clean front desk, waiting room, and children’s play area.
• Maintain a clean work environment, including tasks often reserved for housekeeping (e.g., emptying trash, vacuuming, mopping, cleaning counters).
• Foster a friendly, respectful, and customer-focused work environment to encourage patient retention.
• Follow all HIPAA policies and procedures, as well as company policies.

Requirements

• Minimum typing speed of 50 WPM.
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or 1 year of customer service experience.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (e.g., DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions and manage standardized situations.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills, including conflict management and knowing when to seek supervisor assistance.
• Ability to manage multiple tasks simultaneously and prioritize demands effectively.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.