Patient Access Advocate, Full-time Overnights
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high‑performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient‑centered experience.
About the role
Patient Access Advocate, Full‑time Overnights Monday‑Wednesday 7 p.m.–7 a.m. The Patient Access Advocate greets patients, answers phones, enters information into the electronic health record, and performs general clerical duties while maintaining a pleasant, professional demeanor.
Responsibilities
- Greet patients in person and over the phone in a friendly, courteous, professional manner.
- Answer and screen phone calls, direct to the appropriate individual, take and relay messages.
- Check patients in and out; perform visit closure activities including collecting payment and any needed follow‑up.
- Verify insurance eligibility and benefits via online electronic verification or by contacting the payer directly.
- Collect copayments, coinsurance, deductibles and point‑of‑service payments.
- Update patient demographics and ensure accurate registration information for clean billing.
- Assist with cl