Jobs · Healthcare · Indiana

Patient Access Advocate, Full-time Overnights

Intuitive Health · Sellersburg, IN · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? Actually we have Company Description, Job Description, Job Summary, Position Responsibilities, Competencies, Qualifications (Minimum Qualifications), Travel, Other Duties, Physical Demands, Work Environment, Strongly Preferred Qualifications, Additional Information (but we must remove EEO boilerplate). Also we need to include only sections with real specific content. We should not repeat job title as heading. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we can also use other headings? The instruction says: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we should use those headings if applicable. But we can also have other headings? Probably we should map content to those standard headings. For example: About the role could contain Company Description and Job Summary. Responsibilities could contain Position Responsibilities. Requirements could contain Qualifications (minimum) and Strongly Preferred Qualifications? Skills could contain Competencies. Benefits, Pay, Schedule only if present. There's no explicit pay or schedule info besides shift (Full-time Overnights 7pm - 7am) which is schedule. So we can include Schedule section with that info. Benefits not mentioned. Pay not mentioned. So we omit those. We need to preserve all substantive information, not invent. Remove boilerplate: EEO statement, navigation, cookie, legal, etc. Also remove "Other Duties" maybe it's boilerplate? It says "Please note this job description is not designed to cover..." That's generic; could be considered boilerplate. Might drop. Also "Additional Information" containing EEO statement should be dropped. Travel is substantive? It mentions travel primarily local, some out-of-area overnight travel may be expected, incumbent will be required to work at any facility and be responsible for own transportation. That's specific; keep maybe under Requirements or a separate section? Could be part of Qualifications? Probably include under Requirements. Physical Demands and Work Environment are substantive; could be under Requirements or separate sections like "Working Conditions". But instruction only lists certain headings; we can still add other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests we use those for those categories. Safer to map to those. Thus:

About the role

-> include Company Description and Job Summary.

Responsibilities

-> list of Position Responsibilities as
  • .

    Requirements

    -> include Minimum Qualifications, Travel, Physical Demands, Work Environment, Strongly Preferred Qualifications? Actually Strongly Preferred Qualifications could be under Requirements or Skills. Might be better under Requirements as "Preferred qualifications". But we have separate Skills section for competencies. So:

    Skills

    -> Competencies.

    Schedule

    -> Full-time Overnights 7pm - 7am. We should not include Benefits or Pay. We need to preserve all substantive info: Company Description paragraphs, Job Summary paragraph, responsibilities list, competencies list, minimum qualifications list, travel paragraph, physical demands paragraph, work environment paragraph, strongly preferred qualifications list. We must not repeat job title. Also drop duplicated lines. Let's extract content. Company Description: "Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience." Job Summary: "The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow." Responsibilities list (bullet points): - Greet patients and visitors in a courteous, professional manner in person and over the phone. - Register new patients and accurately update demographic, insurance, and billing information. - Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines. - Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed. - Answer phones using proper etiquette; route calls and take messages as needed. - Provide general information such as directions, office hours, and policies. - Maintain patient confidentiality and comply with HIPAA regulations. - Perform clerical tasks including copying, scanning, faxing, and filing. - Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition. - Assist with supply management, including ordering and stocking as needed. - Support patients and families with a friendly and reassuring approach, promoting positive patient experiences. - Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities. - Adhere to all company policies, safety regulations, and administrative procedures. - Perform other duties within scope as assigned. Competencies: - Customer service focus and strong communication skills. - Professionalism, tact, and teamwork. - Flexibility and ability to manage multiple tasks. - Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems). - Organization and time management Minimum Qualifications: - High school diploma or GED. - Demonstrated customer service, communication, and interpersonal skills. - Basic computer proficiency and the ability to learn new technology and systems. - Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment. Travel: - Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation. Physical Demands: - Regularly required to sit, stand, walk, talk, and listen. - Use of hands for typing, filing, and handling office equipment. - Occasionally lift or move objects up to 25 pounds. - Ability to concentrate and handle multiple requests simultaneously. Work Environment: - Healthcare setting with routine contact with patients who may have contagious illnesses. - Moderate noise from phones, printers, and office activity. - Standard office equipment used regularly. - May require working evenings, weekends, or rotating shifts depending on facility needs. Strongly Preferred Qualifications: - One (1) year of customer service experience. - Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting. - Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR). Schedule: Full-time Overnights 7pm - 7am. We should not include "Other Duties" or "Additional Information". Also drop any duplicated lines. Now produce HTML:

    About the role

    Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

    The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

    Responsibilities

    • Greet patients and visitors in a courteous, professional manner in person and over the phone.
    • Register new patients and accurately update demographic, insurance, and billing information.
    • Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
    • Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
    • Answer phones using proper etiquette; route calls and take messages as needed.
    • Provide general information such as directions, office hours, and policies.
    • Maintain patient confidentiality and comply with HIPAA regulations.
    • Perform clerical tasks including copying, scanning, faxing, and filing.
    • Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
    • Assist with supply management, including ordering and stocking as needed.
    • Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
    • Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
    • Adhere to all company policies, safety regulations, and administrative procedures.
    • Perform other duties within scope as assigned.

    Requirements

    • High school diploma or GED.
    • Demonstrated customer service, communication, and interpersonal skills.
    • Basic computer proficiency and the ability to learn new technology and systems.
    • Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

    Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.

    Regularly required to sit, stand, walk, talk, and listen. Use of hands for typing, filing, and handling office equipment. Occasionally lift or move objects up to 25 pounds. Ability to concentrate and handle multiple requests simultaneously.

    Healthcare setting with routine contact with patients who may have contagious illnesses. Moderate noise from phones, printers, and office activity. Standard office equipment used regularly. May require working evenings, weekends, or rotating shifts depending on facility needs.

    Skills

    • Customer service focus and strong communication skills.
    • Professionalism, tact, and teamwork.
    • Flexibility and ability to manage multiple tasks.
    • Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems).
    • Organization and time management

    Schedule

    Full-time Overnights 7pm - 7am.

    We might also include Strongly Preferred Qualifications under Requirements or maybe as a separate section "Preferred qualifications". But we only have headings list; we could add under Requirements as a sublist? Could add another

    Preferred qualifications

    but not in list. Might be okay to add but risk deviating. The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay

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